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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will open. It comprises in-depth info about all the operations that you can perform on the page in question. Each popup appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide variety of educational videos explaining how to use our hosting Control Panel. They're created for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you need, take a peek at our comprehensive Frequently Asked Questions section, which includes questions asked by actual customers and provides practical solutions. We frequently update our Frequently Asked Questions section with new articles so as to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can contact our fantastic team of customer support engineers available 24/7 and eager to help you with any question. Each trouble ticket you open will be replied to in less than sixty minutes (the average support ticket response time is about 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 287636

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com